How to downgrade your plan or request a refund

You can move to a lower plan or request a refund — including when you were charged after thinking you'd already cancelled or paused.

Downgrade your plan

1. Open Plan & Billing
2. Choose the plan you'd like to move to

If the billing portal won't let you switch, contact our support team — we can reset your account so you can re-select your preferred plan from plans.

Request a refund

Contact our support team and include:

• Whether you want to downgrade or request a refund
• Your preferred plan, if you're downgrading
• The reason, if you're requesting a refund
• A note if you were charged after cancelling or pausing

Our support team will process the request, calculate any refund due, return it to your original payment method, and confirm your new plan.

Refund policy

We offer a no-questions-asked refund window. If you request a refund within that window, you're refunded in full. Contact our support team to confirm the current window and start your request.