Can't access your paid account after payment

If you've paid but don't see your paid features, you're almost always signed in with a different Klaas login than the one you subscribed on. Your plan is tied to the account you were signed into at checkout — not to the email printed on the receipt.

The usual cause: a different login

Klaas attaches your subscription to the account you're logged in with when you pay. You'll miss your plan if you later sign in a different way, such as:

• A different Google account than the one you used at checkout
• Email-and-password when you originally signed up with Google (or the other way around)
• A second account you created by accident

How to fix it

1. Sign out of Klaas.
2. Sign back in with the exact account you used when you subscribed.
3. If you use Google, choose the same Google account on the picker screen — not just any Google login.

Your paid features appear as soon as you're on the right account.

Still not seeing your plan?

If you've confirmed you're on the correct account and the plan still isn't showing — or you think you signed up with a mistyped email or were charged twice — contact our support team with your payment confirmation and we'll sort it out.