How to request a refund

If you'd like a refund, you can start one yourself from your account or reach our support team. Here's how it works.

Can I get a refund?

If your purchase is recent and within our refund window, we'll process it — no hassle. For anything outside that window or for special cases, contact our support team and we'll do our best to help.

How to request a refund

1. Sign in to Klaas.
2. Open Settings and go to the Plan & Billing tab.
3. Click Request Refund to open the billing portal, where you can cancel your subscription and start the refund.
4. Your subscription is cancelled and the refund is initiated.
5. The funds typically land back on your original payment method within a few business days, though it can occasionally take longer.

If you run into any trouble or have questions, contact our support team — we're happy to help.